Refund Policy
Dear customer,
We are continually improving our Customer Support with the suggestions you send us. Check out the main guidelines of our Customer Service Policy below:
Condition of your item:
If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us an image of your product. Our Quality team will analyze what happened and may send you another product. To be eligible for a new product shipment, your item must be unused and in the same condition that you received it, including the original packaging.
Cancellation policy:
If you would like to cancel or change something about your order, please contact us within 24 hours of placing your order: contact@nanocute.com
We are unable to process cancellation requests after 24 hours as the package will have already been shipped. We process orders quickly to ensure the fastest delivery possible. However, once processed in our warehouse, we cannot make changes.
Refund Policy:
If the product you received is damaged, different from what was ordered, or has delivery problems, please let us know! Please send an email to contact@nanocute.com or contact us via Fanpage or Instagram. We will analyze each case individually and inform you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a specified time frame.
IF Late or Missing Refunds are found (if applicable):
If you still haven't received a refund, please double-check your bank account and contact your credit card company. It may take some time for your refund to be officially posted. If you followed these steps and did not receive a refund, please contact us at contact@nanocute.com.
Client support:
Our customer contact channel is:
- Email: contact@nanocute.com
- A customer service representative will respond to your inquiry within 48 hours.
PRIVACY STATEMENT
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When purchasing from our store, we collect the personal information you provide to us during the buying and selling process, such as your name, address and email. When you browse our store, we automatically receive your computer's IP address to obtain information about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collection and use of that information only for that specific reason. If we ask for personal information for a secondary reason, we will either ask for your express consent or provide you with the opportunity to opt-out.
How do I withdraw my consent?
If you change your mind after opting in, you may withdraw your consent for us to contact, collect or use your information at any time by contacting us at contact@nanocute.com.
SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 5 - THIRD PARTY SERVICES
The third-party providers used by us will collect, use and disclose your information only to the extent necessary to perform the services they provide to us. We recommend reading the privacy policies of these providers to understand how they treat your personal information.
When you proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction in which that service provider is located.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.
Links: When you click on links on our store, you may be directed away from our website. We are not responsible for the privacy practices of other sites.
SECTION 6 - SECURITY
We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorized access, disclosure, alteration or inappropriate destruction.
Your credit card information will be encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or you have given us your consent to allow your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon publication on the website. Material changes will be notified so that you are aware of the information collected, used and disclosed.
If our store is acquired or merged with another company, your information may be transferred to the new owners to continue selling products to you.
QUESTIONS AND CONTACT INFORMATION
To access, correct, change or delete personal information, file a complaint or obtain more information, please contact our Privacy Compliance Officer at contact@nanocute.com